Furniture Row in Springfield, MO Closed now

Reviews about Furniture Row

• ★ ★ ★ ★ ★

  July 07, 2020, by Carl Griffin
  We were very pleased with our salesperson Russel throughout the entire buying process. He was friendly, knowledgeable, and seemed to have an adeptness for design and helped us greatly with deciding on our furniture. We were also stunned by the service we received in the warehouse, Dylan was clean cut, well spoken, and didn't hesitate to jump down in the snow to strap down our furniture (he even took the time to show my wife how to use her new ratchet straps). However when we opened our new firniture to check it's condition before loading, another thing Dylan was happy to do for us, a salesperson stepped out and lit her cigarette right next to our open furniture. I expressed my displeasure in this regard to Dylan and he took my complaint to heart making sure me and my wife knew he and the company would do whatever they needed to to make it right. Had it not been for Russel and Dylan this review would be much lower after that incident. Those are the kind of boys that belong in management. I definitely recommend shopping here despite that after realizing how happy they are to fix anything that goes wrong for the customer. We've had our couches for a month now and they are holding up great.